Privacy & data protection at Gambit Crown Dining
At Gambit Crown Dining, a premium luxury restaurant in Sydney, we are committed to protecting your personal information while delivering a refined Crown dining experience, elegant nightlife dining and seamless reservations for our guests across Australia.
1. Privacy Policy overview
This Privacy Policy describes how Gambit Crown Dining ("Gambit Crown Dining", "we", "us" or "our") collects, uses, discloses and protects personal information in connection with our luxury restaurant, VIP restaurant venue and related hospitality experiences available through https://gambitevents.com (the "Website") and in-person at our Sydney venue.
We are committed to providing a premium Crown dining experience, elegant nightlife dining and fine dining Australia hospitality while respecting your privacy and complying with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to guests, website visitors, individuals making or managing reservations, event organisers and others who interact with our services in Australia. By using our Website, visiting our venue or providing us with personal information, you agree to the terms of this Privacy Policy.
Gambit Crown Dining is a restaurant and hospitality venue inspired by luxury entertainment complexes. We are not affiliated with Crown Resorts and we do not provide gambling, betting or online casino services.
2. Information we collect
We collect different types of personal information to deliver a seamless, premium hospitality experience and to manage our operations as a luxury restaurant Sydney guests can rely on. The specific information we collect will depend on how you interact with us.
2.1 Information you provide directly
We may collect personal information that you voluntarily provide, including:
- Reservation and booking details – such as your name, contact number, email address, party size, date and time of booking, seating preferences, occasion details and any special requests (for example birthdays, anniversaries, VIP dining preferences, accessibility needs).
- Private events and group bookings – including company or organisation name, event type, number of attendees, catering preferences, budget ranges and other information needed to tailor a private dining or VIP restaurant venue experience.
- Dining preferences and feedback – such as cuisine preferences, dietary requirements or allergies, beverage choices, preferred ambiance, and feedback or testimonials you choose to share about your gourmet experience.
- Contact and enquiry information – including your name, email address, phone number and message content when you contact us via the Website, by phone or in person, for example regarding reservations, special chef menus, VIP lounge access or corporate events.
- Marketing preferences – such as your consent choices in relation to receiving invitations, updates or offers about fine dining Australia experiences, seasonal chef specials and exclusive nightlife events.
2.2 Information collected automatically
When you visit our Website, certain information may be collected automatically to help us operate a fast, secure and user-friendly online experience. This may include:
- Device and usage information – such as IP address, browser type, operating system, device identifiers, pages visited, time and date of visits and referring URLs.
- Analytics data – aggregated information about how users discover and navigate our Website, including which pages are most frequently visited (for example our Menu, VIP Lounge, Private Events or Reservations pages) and how long visitors engage with our content.
2.3 Information from third parties
Where lawful, we may receive personal information about you from carefully selected third-party providers, for example:
- Reservation platforms or booking partners assisting with restaurant or events bookings.
- Payment or invoicing providers used to confirm deposits or pre-paid experiences.
- Event partners or corporate organisers providing guest lists or contact information for private hospitality events.
We handle all such information in accordance with this Privacy Policy and applicable Australian privacy regulations.
3. How we use your information
We use personal information to provide our guests with a refined, reliable and personalised Crown dining experience and to support our operations as a premium casino-style restaurant and entertainment-inspired hospitality venue. Specifically, we may use your information to:
- Manage reservations and seating – to confirm, modify or cancel reservations, allocate tables, coordinate special requests and communicate with you about your booking.
- Deliver luxury restaurant services – including tailoring the dining experience to your preferences, accommodating dietary requirements and curating signature chef menus and gourmet cuisine to suit your needs.
- Organise private events and VIP experiences – to plan, coordinate and deliver private dining, group bookings, corporate events and VIP lounge experiences in line with your specifications.
- Respond to enquiries and provide support – to address questions about our menu, opening hours, dress code, accessibility, venue hire or other aspects of our elegant nightlife dining and hospitality services.
- Improve our Website and guest experience – including conducting analytics, measuring performance, enhancing navigation and ensuring pages load quickly across devices for visitors in Australia and abroad.
- Send service and administrative communications – such as booking confirmations, reminders, updates about your reservation or important information regarding venue access or policy changes.
- Send marketing communications (where permitted) – to share news about chef specials, seasonal menus, new gourmet experiences, VIP lounge offerings and other hospitality updates, in accordance with your communication preferences and applicable spam and privacy laws.
- Comply with legal and regulatory obligations – including recordkeeping, responding to lawful requests from regulators or law enforcement and managing any disputes or claims.
4. Legal bases for processing
We process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Depending on the circumstances, our legal bases for processing may include:
- Your consent – for example, when you opt in to receive marketing communications about luxury restaurant Sydney experiences, fine dining Australia promotions or VIP events, or when you choose to provide optional information about your dining preferences.
- Performance of a contract or steps prior to entering into a contract – such as processing your reservation, organising a private event booking or fulfilling your requests related to gourmet experiences at our venue.
- Compliance with legal obligations – including obligations relating to recordkeeping, taxation, consumer protection or responding to lawful information requests.
- Legitimate interests – where necessary for our legitimate business interests as a premium hospitality provider, such as improving our services, ensuring venue and network security, preventing misuse of our Website and enhancing the overall guest experience, in a way that is balanced with your privacy rights.
6. Data sharing and disclosure
We treat personal information with care and only share it when necessary to deliver high-quality hospitality services, comply with legal obligations or protect our legitimate interests. We do not sell your personal information.
6.1 Service providers and partners
We may share personal information with trusted third parties who assist us in operating our luxury hospitality venue and Website, including:
- Reservation and booking platforms that facilitate online or phone bookings.
- Payment processors and financial service providers, to manage deposits, pre-payments or event invoices.
- IT, hosting, analytics and security providers who support our digital infrastructure and help us maintain a secure, fast-loading website.
- Marketing and communications providers (where permitted by law) who help us send carefully curated hospitality updates, chef specials or event information.
These service providers are engaged under appropriate contractual arrangements and are required to handle personal information in a secure and confidential manner, consistent with this Privacy Policy and applicable privacy laws.
6.2 Legal and regulatory disclosures
We may disclose personal information where required or authorised by law, including to:
- Government authorities, regulators or law enforcement agencies in response to lawful requests.
- Legal advisers, auditors or insurers in connection with managing risk, disputes or compliance obligations.
6.3 Business transitions
In the event of a reorganisation, merger, acquisition or other business transition involving Gambit Crown Dining, personal information may be transferred as part of the transaction, in accordance with applicable laws and with appropriate protections in place.
7. Security of your information
We take reasonable steps to protect personal information from misuse, interference, loss and from unauthorised access, modification or disclosure. Our safeguards include:
- Use of secure systems and technical controls to protect digital information, including access controls and security monitoring where appropriate.
- Limiting access to personal information to staff and service providers who need it to perform their duties in delivering our fine dining and VIP hospitality services.
- Reasonable physical and organisational measures to safeguard records relating to reservations, events and guest communications.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to responding promptly to potential issues and improving our safeguards over time.
8. International transfers
Gambit Crown Dining is based in Australia and our primary operations are targeted to guests seeking a luxury restaurant Sydney experience. Some of our trusted service providers, technology platforms or data hosting facilities may be located outside Australia or may store data in multiple locations.
Where personal information is transferred or stored overseas, we take reasonable steps to ensure that the recipients handle your information in a way that is consistent with this Privacy Policy and the Australian Privacy Principles, including by using contractual protections or equivalent safeguards where appropriate.
9. Your privacy rights
As an individual in Australia, you have certain rights in relation to your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Subject to applicable exemptions, you may be entitled to:
- Access your personal information – you can request access to personal information we hold about you, such as reservation details or contact information.
- Request corrections – you can ask us to correct personal information that is inaccurate, incomplete or out of date.
- Request deletion or de-identification – in some circumstances, you can request that we delete or de-identify personal information that we no longer need for a lawful purpose.
- Opt out of marketing communications – you can opt out of receiving marketing emails or similar communications at any time by using the unsubscribe instructions provided or by contacting us directly.
- Raise a privacy concern or complaint – you can contact us if you are concerned about how we have handled your personal information, as outlined in the "Contacting us about privacy" section below.
We may need to verify your identity before responding to certain requests. Where we are unable to fulfil your request due to legal or operational reasons, we will explain our decision, subject to any legal restrictions.
10. Retention of your information
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. The specific retention period may depend on factors such as:
- The duration of your relationship with us, for example as a repeat guest, VIP lounge member, event organiser or subscriber to hospitality updates.
- Our legal and regulatory obligations, including recordkeeping and tax requirements.
- The need to maintain records to manage enquiries, feedback, disputes or claims.
When personal information is no longer required for these purposes, we will take reasonable steps to delete it or de-identify it in a secure manner, in accordance with our legal obligations and internal policies.
11. Contacting us about privacy
If you have any questions, requests or concerns about this Privacy Policy or how Gambit Crown Dining handles your personal information, you can contact us using the details below or via our Contact Us page.
When contacting us about a privacy matter, please provide sufficient information for us to understand and respond to your enquiry, including any relevant dates, reservation details or communications you have received from us.
11.1 Complaints and further resources
We are committed to working with you to resolve any concerns regarding your privacy and our handling of personal information. If you lodge a complaint, we will acknowledge it, investigate the circumstances and provide a response within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) for further guidance or to lodge a complaint. Information about how to do this is available at https://www.oaic.gov.au.
11.2 Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operations, or applicable laws. The updated version will be posted on this page with an updated effective date. We encourage you to review this Policy periodically, especially when making a reservation or engaging with new services, to stay informed about how we protect your personal information.
Your continued use of our Website or services after any changes to this Privacy Policy will constitute your acknowledgement of the updated Policy.
Book a table at Gambit Crown Dining for a refined fine dining Australia experience, VIP lounge ambiance and elegant nightlife dining — all without any gambling or betting services.